Responsible Gambling at Fastone Casino

At Fastone we take player safety seriously and encourage everyone to play in a controlled, responsible way. This page explains the principles we follow and the practical tools and advice available to help you manage your play. If you ever feel your gambling is causing problems, we urge you to use the tools described below and seek support.

Player protection principles

We aim to promote safe play by providing clear information, easy-to-use controls and access to external support. We respect player limits and privacy, and we take steps to verify accounts when required to keep activity transparent and secure.

Activity-control tools

Players can control their activity with features designed to limit spending and session length. Where available, these tools help reduce impulse play and provide time to reassess activity.

Deposit limits

Deposit controls let you set daily, weekly or monthly caps on how much you add to your account. Limits are intended to help you stick to a budget and can usually be adjusted in your account settings, subject to any waiting period.

Loss limits

Loss limits are a way to limit net losses over a set period. Setting a loss limit can prevent extended chasing of losses and keep your play within affordable boundaries.

Time limits and session reminders

Session timers and break reminders can notify you after a set amount of play time. These reminders are a simple way to keep track of how long you spend playing and to take regular breaks.

Self-exclusion and account breaks

If you need a longer break, self-exclusion allows you to block access to your account for a set period. Self-exclusion is a stronger measure and is intended for players who want a guaranteed cooling-off period. Information on how to request a self-exclusion is available in your account settings or via customer support.

Recognising signs of problematic behaviour

Watch for warning signs such as: spending more than intended, frequent thoughts about gambling, borrowing to gamble, or neglecting personal responsibilities. If you notice these patterns in yourself or someone you care about, consider using limits or contacting support services.

Practical tips to stay in control

- Set firm deposit and loss limits before you play and stick to them.
- Use session timers to avoid long uninterrupted play.
- Only gamble with money you can afford to lose and avoid chasing losses.
- Take regular breaks and avoid gambling when stressed or tired.
- Review your activity history regularly to monitor time and spend.

Professional help and support organisations

If you need further help, you can contact recognised support organisations for professional advice. Available resources include GambleAware.org and, where appropriate, national hotlines such as Spielsucht-Hilfe (phone 0800 1 37 27 00) and check-dein-spiel.de. These organisations provide confidential guidance and treatment options.

Need assistance from us?

If you want to apply limits or discuss self-exclusion, contact our support team through your account. We will respect your choices and assist with practical steps to manage your access and settings.